Delete Your Account & Data

What Happens When You Delete Your Account

When you request account deletion, the following actions are taken:

Immediate Deactivation: Your account is deactivated right away. You will no longer be able to log in or access any services.

6-Month Retention Window: Your data is retained in a deactivated state for 6 months. During this period, you can contact support@myrohealth.com to reactivate your account and restore your data.

Permanent Deletion: After 6 months, your data is permanently and irreversibly deleted, including your health profile, lab results, personal information, uploaded documents, consultation history, and nutritionist records.

Anonymized, aggregated data that can no longer identify you may be retained for research purposes as described in our Privacy Policy.

Once permanent deletion is complete, your data cannot be recovered.

How to Request Deletion

From the Myro App

Go to Settings → Account → Delete Account. You’ll be asked to confirm your identity before deletion is processed.

Via Email

Send a request to privacy@myrohealth.com from your registered email address with the subject line "Account Deletion Request". Include your registered phone number for verification. We’ll verify your identity and deactivate your account within 30 days.

What We Retain

Certain records (e.g., tax and GST records) may be retained as required by Indian law. Any retained data will be the minimum necessary for legal compliance. See our Privacy Policy for details.

Questions?

Contact privacy@myrohealth.com